Frequently asked questions
Answers to common questions about booking services, payments, cancellations, refunds and listing your business on Morselv.
What is Morselv?
It is an online platform to discover, compare, and book appointments at local beauty salons, spas, and wellness centers.
How do I book an appointment?
Search for a service like salon, Spa, Yoga or any other services on the platform, raise an inquiry with convenient date and time slot, and our executive will confirm you the required details.
Are there extra fees for booking through Morselv?
No. The prices listed are set directly by the salon partners, and Morselv does not charge hidden convenience fees.
How do I pay for my service?
You can pay securely online via UPI, debit/credit cards, or net banking. Some partners also allow a "Pay at Venue" option.
Can I modify or cancel my booking?
Yes, you can manage or cancel your appointment directly through the MorSelv Partners confirmation.
What is the cancellation policy?
Cancellations must be made within the Morselv Partner’s specified time window (usually a few hours before the slot) to avoid penalties.
How do refunds work?
Eligible cancellation refunds are automatically processed back to your original payment method within 5 to 7 business days.
How can businesses join Morselv?
Women entrepreneurs or business owners can register their business on the platform to access scheduling tools and local marketing.
Are business partners locked into long-term contracts?
No, partnerships are flexible and designed to scale according to their required business operational needs without rigid lock-ins.
How do I contact support?
For immediate help with a booking, you can email [email protected] or call +91-9818257300.
Can I choose a specific or any service on Morselv platform?
Yes, you can choose any Partners who are listed on Morselv.
Can I book an appointment for someone else?
Yes, just enter the correct person's name and contact number when completing the booking details.
How far in advance can I book?
Most salon partners allow you to book appointments anywhere from a few hours up to 7 days in advance.
What should I do if a Morselv partners refuses my booking?
Contact Morselv support immediately at [email protected] so they can rebook you or issue an instant refund.
Does Morselv offer home services for Salon, Spa or any other services?
Currently, the platform focuses strictly on bookings at physical outlets some of the like salon, yoga or counselling can be availed for home services or online.
Is my personal and payment data safe?
Yes, Morselv uses secure, industry-standard encrypted gateways to ensure your transaction and account data stay safe.
Are the prices on the app identical to the offline menu prices at the salon?
Yes
Can I pay in cash directly at the venue after booking online?
Yes
Who do I contact if the partner establishment does not honor the discount shown on the site?
Contact Morselv support immediately at [email protected] with all the details.